When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
Our practice may also collect some of your personal information for the purposes of providing you with practice updates or newsletters. We will specifically request your consent to use your personal information for these purposes,
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms.
Our practice stores information primarily as electronic records, however there are circumstances that require paper or visual records to be stored - (x-rays, CT scans etc.)
Our practice stores all personal information securely.
Our electronic records of sensitive personal information are stored securely in databases and protected using relevant firewall and anti-virus software.
Our practice has password protection to limit access to personal information to appropriately authorised persons. If circumstances require us to store physical records, they will be stored in appropriately secure cabinets within our practice. Our practice has confidentiality agreements in place with all staff and contractors who work within our practice or who work on behalf of our practice, to further safeguard your right to privacy.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by completing a request form available from our receptionist and our practice will respond within a reasonable time. You may be charged a reasonable fee by our practice to assist cover the costs of complying with your request
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to the Practice Manager. We will then attempt to resolve the issue.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992
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