*updated 30/3/20

Given the current COVID-19 situation in Tasmania, General Practitioners and Bellerive Nurse Practitioners at Your Health Hub are now able to provide the service of PHONE and TELEHEALTH (video). Consultations as an alternative to in-surgery appointments.

From 30th March, All Australians (without restriction) are eligible for Medicare rebateable Phone and Telehealth consults with a Nurse Practitioner, GP and all allied health services with the appropriate GP referrals.

Please note that you are still able to attend the surgery for appointments and please be assured that our practice is safe and we are following the recommended government guidelines.

If you are unsure which appointment type you may require, please call our receptionist on 6122 0150 who will assist you.

 

Telehealth/Phone Consult Bulk Billing Criteria

Your Telehealth or Telephone Consult will only be bulk-billed if you fit the very strict Medicare criteria for a “vulnerable/isolated person” or “health care professional at risk of COVID19”.

Patients who do not fit the Medicare criteria for TELEHEALTH or TELEPHONE CONSULTS WILL BE CHARGED AT $50 and unfortunately, there are no rebates available.

Vulnerable/isolated patients are defined as those where at least one of the following apply:

(a)The person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or

(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or

(c) the person is considered more susceptible to the COVID-19 virus being a person who is:

(i) at least 70 years old; or

(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or

(iii) is pregnant; or

(iv) is a parent of a child under 12 months; or

(v) is already under treatment for chronic health conditions or is immune-compromised; or

(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

A health professional at risk for COVID-19 means a person that:
has been diagnosed with COVID-19 but who is not a patient of a hospital; or

(b) has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by the Australian Health Protection Principal Committee.

Our Practice Nurse or GP will advise you as to your eligibility for bulk-billed services.

 

telehealth consultation

How to Book Phone/Telehealth Consults

Telehealth and Telephone Consults can be arranged by phoning the practice on 61220150, or by booking online using the Telehealth Consult and Telephone Consult appointment types via HotDoc.

Telephone Consults

Your GP or Nurse Practitioner will phone you to start the consultation. Please be ready to answer their call.

It’s possible that your GP or NP may be running behind, we appreciate your patience and understanding.

Telehealth (video) Consults

Our GP‘s prefer to use Telehealth rather than Telephone Consults wherever possible because it’s helpful to be able to see you.

If you require a Video consult, please phone our receptionist to receive your link to Zoom which will commence your video consult.

Please click on the link at the time of your appointment and wait for your GP to start the consultation.

It’s possible that your GP may be running behind time, we appreciate your patience and understanding.

For more information about Zoom, click here.

We are very pleased to be able to offer you these services if for any reason you feel the need to utilise them.

Our practice is open for normal patient consultations as well.

New Patients Welcomed

We welcome new patients to the practice during this time.

Phone 6122 0150 or book online.