*updated 23/3/20

Your Health Hub is keeping a close eye on the COVID-19 pandemic situation. We are using our social media platforms to disperse up to date information to the Your Health Hub patient community.

Your cooperation with Public Health recommendations will greatly assist with “flattening the curve” and helping our health system to cope over the coming months.




We recommend that anyone who is unwell to STAY AT HOME AND USE THE PHONE: do not go to your GP surgery, work, school, child care, crowded public space, or mass gathering.

Please isolate yourself to help stop the spread of such symptoms to others. 2020 is not the year to “soldier on” with a cold or flu – please stay at home.


We hope that the practice can remain open for essential in-surgery consultations, but this depends on whether our team remain well.

We have signage at our front entrance requesting that anyone with fever and /or respiratory symptoms does not enter.

Anyone who disregards the warning signs and enters the surgery who has fever and/or respiratory symptoms will be asked to put on a mask and wait either outside the practice (in their vehicle) or in a designated area of the waiting room.

All persons who have symptoms AND epidemiological criteria (travelled from interstate or overseas in the last 14 days or who have had close contact with a suspected or confirmed Covid-19 case) cannot be safely assessed at YHH and will be asked to leave YHH immediately.

People who disregard this advice are potentially exposing other patients, staff and practitioners to Covid-19, and may disrupt our business workforce.

In the interest of keeping Your Health Hub open, and protecting the community, please read and follow the direction on our warning signs.

To assist with infection control we will be re-arranging the chairs in our waiting room and removing toys and magazines from the practice – things look different, but please don’t be alarmed, we are just following pandemic recommendations and trying to keep our community healthy.

Phone Consults and Telehealth (video) Consults

We wish to continue to provide care to all of our patients, even when they are unable to enter the surgery due to symptoms, self-isolation or quarantine. As an alternative to in-surgery appointments YHH is providing Telehealth (video) Consults & Telephone Consults for our existing patients.

Most patients are eligible for a bulk-billed Medicare rebate for Telehealth and Telephone Consults, and for those who don’t fit the Medicare criteria may book these appointment types for a private fee.

For more information about who is eligible for a bulk billed Medicare item number, and our fees for private consults, click here.

In-surgery Appointments:

For now, we will continue to offer in-practice appointments for people who do not have symptoms (fever, cough, shortness of breath or sore throat).

Our friendly Receptionists and Practice Nurses will help to triage the urgency of your attendance and will recommend and arrange a Telehealth Consult where appropriate.



  • Do not come to Your Health Hub if you have any symptoms (fever, cough, sore throat or shortness of breath) or if you think you might have COVID-19, stay at home and use the phone.
  • If you would like a Phone Consult or Telehealth Consult with one of our GPs or NPs please phone the surgery on 61220150 or book online (use the green book appointment button on this website or the hot Doc App).
  • If you think you might have COVID-19 because of recent travel or contact with a confirmed case, phone the Tasmanian Public Health Hotline, 1800 671 738.
  • Follow the advice of the Public Health Hotline, especially if it is to quarantine or self-isolate.
  • If your symptoms are extreme, which require emergency treatment, ring 000 or go to the emergency department.
  • Follow social distancing recommendations – to go to the Public Health information sheet about social distancing click here.
  • If you would like medical advice about anything (not just Covid-19) please phone YHH on  61220150 and explain your situation to our friendly Receptionist who may be able to schedule a GP consultation, whether it is at the surgery or via phone or telehealth.
  • Wash and dry your hands often, with soap and water. Germs can spread through hand contact. Wash your hands before touching your face (especially lips, mouth, nose, eyes), food and drinks, and after coughing, sneezing and going to the toilet.
  • Wash and dry your hands well. Make sure the soap and water come into contact with your whole hand – palms, backs of hands, thumbs, fingertips, wrists and the webbing between your fingers. Rub your hands for 15–20 seconds.
  • Cover coughs and sneezes with a tissue. If you don’t have a tissue, use the inside of your elbow. Put used tissues in the rubbish straight after use (don’t keep gems in your pocket!) and then wash your hands.
  • Keep your distance. Try to keep 1.5m (2 large steps) from other people when you’re out in public.
  • If you are well, there is no reason to wear a facemask to protect yourself against COVID-19 unless you are in close contact (within a metre) with someone suspected or known to be infected. This is normally only healthcare workers and carers.
  • Facemasks are generally for people who are suspected or known to have the virus and people directly caring for them, such as healthcare workers and carers.
  • If you are unwell avoid contact with other people: stay at home and use the phone, don’t go to work, school or childcare, and don’t visit a residential aged care facility.
  • Keep an eye on the Tasmanian Public Health website for more information.