vision & values
Our Mission Statement
We have created a special place where true healing can occur. Our integrated team of health care specialists share a common goal to be part of a service where the best of Conventional Medical Services is supported by Allied Health, Complementary Therapies and Health and Wellness programs under one roof with clearly structured communication pathways and closely managed patient care programs.
We pride ourselves on being able to provide exceptional levels of professional service and support our customers in a way that not only exceeds their health care expectations but also provides them with an opportunity to achieve total wellness.
What is Wellness?
Wellness is an active process of becoming aware of and making choices toward a healthy and fulfilling life, “……..a state of complete physical, mental and social wellbeing, and not merely the absence of infirmity” The World Health Organisation
We manage treatment through The Six Dimensions of Wellness:
In addition to being governed by professional codes of conduct Your Health Hub has a set of core underpinning values that drive how we operate. These values underpin everything that we do, and as such represent our commitment to our patients:
We operate from evidence based (research) foundations in all that we offer, and act with honesty, courage, and openness in all that we do. This means that we are not swayed by fads or popular opinion when they are in conflict with the science, but we will pursue novel and innovative solutions where research suggests it appropriate to do so.
We take responsibility for all of our actions and for the quality of our services. We ensure that we understand our patients’ expectations of us and vice versa. We honour our obligations, do not make false promises and always deliver what we have said that we will deliver.
Everything we do, and everything we produce is done to the highest standard. We are committed to continuing professional development and critically review the services we offer regularly. We are also very grateful for feedback regarding suggested improvements or additional services that could be of assistance as customer satisfaction is key to our business.
Dignity and Respect
We understand the courage it takes to seek help, and the determination and persistence required to successfully make lifestyle changes. As such, we have an immediate and unshakeable respect for all of our patient’s comprehensive assessment.
We provide a custom designed treatment approach:
- Individual medical, lifestyle and psychology assessment.
- Active treatment phase and long-term maintenance support.