Patient Information
Opening hours
Our opening hours are 8am to 6pm Monday to Friday
Appointments
Consultation is by appointment, if you have a medical complicated history, or would like more than one simple issue dealt with at your appointment, we recommend that you book a Long Appointment
Brief Appointments are suitable for very simple consultations, such as a repeat prescription
Walk-in appointments may be accepted, however there may be a wait as priority is given to patients who have already booked an appointment.
Despite our best intentions, we sometimes run late! This is because someone has needed unexpected urgent attention. Thank you for your consideration.
New Patients
Your Health Hub is accepting new patients, for both our General Practitioners and our Allied Health Practitioners.
For our General Practitioners you can make your appointment either:
- Phone our clinic
- Book online
- Book via the HotDoc App on your smartphone or tablet
Please arrive a few minutes early to your appointment to fill out the required paperwork, or you can download it here and bring it in with you.
It is recommended that new patients book a Long Appointment (30 minutes) for their first visit.
Transfer of medical records to you from another practice
If you have existing medical records with another clinic, you can download and fill in this form and provide the completed form to our reception staff to organise the transfer of your medical records.
To book an Allied Health appointment please phone our clinic on 61220150
Please arrive a few minutes early to your appointment to fill out the required paperwork, or you can download it here and bring it in with you
Emergencies
Please dial 000 or attend the nearest hospital in an emergency.
The nearest hospital is:
Royal Hobart Hospital
48 Liverpool Street, Hobart TAS 7000
(03) 6166 8308
After hours
After hours health care is provided by Call the Doctor – phone 1800 225 584
You may also contact Healthdirect on 1800 022 222 which is a free national medical helpline where you will be able to discuss your symptoms with a Registered Nurse who will provide advice.
Our Fees
Repeat Scripts
Repeat prescriptions require an appointment with your doctor to ensure that your medication and medical condition are being managed appropriately
Referrals
If referrals have expired or lost, then please make an appointment with your doctor for a review
Medical certificates
All requests for medical certificates must involve a consultation with your doctor. We do not issue medical certificates without you attending an appointment with your doctor and we are not permitted to issue certificates retrospectively without a consultation with your doctor. Please advise reception at time of booking if your appointment is simply to obtain a Medical Certificate
Telephone Calls
Practitioners in the practice may be contacted during normal surgery hours. Wherever possible, please discuss your problem first with our receptionist or practice nurse. If the practitioner is with a patient, a message will be taken and you will be advised by the reception staff when it is likely that the practitioner will return your call.
Patient Privacy
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask.
Reminder System
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at reception
After hours
After hours health care is provided by Call the Doctor – phone 1800 225 584
Practice Accreditation
Your Health Hub is an AGPAL Accredited practice
Special Practice Notes
Our Health & Fitness Studio classes and programs are delivered by our Exercise Physiologists & Physiotherapists. Memberships and casual visits are available.
Patient Feedback
We welcome your comments or suggestions. Please feel free to talk to your GP, Allied Health Practitioner or the Practice Manager regarding any issues.
If you prefer, you can contact Health Complaints Commissioner Tasmania:
Toll Free (Tas): 1800 001 170
E: health.complaints@ombudsman.tas.gov.au
www.healthcompaint.tas.gov.au
